These account closure terms explain how Spinjoys Casino handles closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany spinjoys.com.de. The goal is to give you concise, practical information about the steps you should take, the verification I may require, and what happens after a closure. I include both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.
Coverage of These Account Closure Terms
These terms govern Spinjoys Casino accounts held by users who have a residential address in Germany. I enforce them to player accounts, affiliate accounts, and any linked payment profiles in which German regulatory requirements could apply. The scope covers closures made by you, closures I initiate for compliance or security reasons, and closures that result from a regulatory instruction. They operate together with my general terms and applicable law.
I might revise these closure terms occasionally, but changes shall not impact a closure request already in progress save when the law mandates it. If any condition is unclear, seek independent advice before making a request. The language of the operational account record is English, but Germany users are able to contact my support team for explanations.
Voluntary Account Closure Steps
To close your account on your own, submit a written request via the contact details listed in my help centre. I require you to specify your registered email address and the purpose for closure so I can manage the request promptly. I could need a conclusive identity check before carrying out the closure. My support team will acknowledge the request and assign you a tracking number.
After I receive a comprehensive request, I usually handle voluntary closure inside five business days. If additional documents are required, the period may extend. Do not open or access a new account during this timeframe because this action can hold up the termination. I will transmit a acknowledgment email when the account has been shut down and no further play is permitted.
Regulatory Shutdown and Mandatory Actions
I might need to close an account for users in Germany because of regulatory obligations, court orders, or enforcement instructions. I also close accounts when I detect fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I do not need your consent, and I might act immediately to protect the integrity of the platform and other users.
When I enforce a required step, I will inform you the decision and the category of the reason unless a law prevents me from doing so. For Germany users, I note the regulatory basis for the closure. I might retain a record of the restriction for compliance purposes. You can seek further details, but I am not obliged to disclose internal risk information.
Identity Checks Before Finalising Closure
Before I finish a closure, I may ask you to provide a valid government-issued ID, proof of address, and proof of your payment method. For Germany users, this supports my obligation to preserve accurate records and block unauthorised access. I will not handle a closure if the identity information you provided earlier clashes with the request.
Upload documents through the secure upload link I provide. I do not require you to transmit sensitive files by unencrypted email. The verification step may add a short delay, but it is necessary to safeguard your funds and my platform. I retain verification records according to the retention rules outlined later in these terms.
Unpaid Balances and Withdrawal Rights
A voluntary closure does not remove your right to cash out real-money funds not under a lawful restriction. After I close the account, I will compute the withdrawable balance and send it to a payment method that meets my verification checks. Germany users should confirm the payment method matches the original deposit source where possible. That cuts down on delay.
If I close your account for a regulatory or security reason, I may retain funds temporarily while I finish required checks. I will disburse the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk remains. If you owe any amount to Spinjoys Casino, I may set off that debt before sending back the remaining balance.
Affiliate Account Closure and Commission Consequences
Affiliates with a registered address in Germany can ask for termination of their partner account under these same principles. Before closure, I need that all due diligence and tax information is finalized. If you have unpaid commissions above the minimum payment threshold, I will clear them in the next regular payment cycle after the closure request, provided no breach is pending.
Deactivation of an affiliate account stops your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically invalidate commissions that have already accrued under my affiliate programme rules. If I terminate an affiliate account for breach of my terms, I may keep unpaid commissions where the breach caused loss or regulatory exposure.
Qualification for Account Closure by Germany Users
You can submit closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been verified. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have approved. For Germany users, I may need confirmation that no ongoing bonus wagering requirements or unresolved dispute exists before I process the closure as final.
A request does not automatically take effect if I have reasonable grounds to examine potential fraud, money laundering, or breach of my terms. In those cases, I may restrict the account while the investigation continues. Once the review is complete and no restriction applies, I will carry out the closure. You stay accountable for activity on your account until the closure is confirmed in writing.
Data Retention After Account Closure
After your account is terminated, I hold certain personal and transactional data to fulfill legal, tax, and anti-money laundering obligations. For Germany users, retention periods follow applicable legal requirements and my internal policy. I limit access to that data and do not use it for general marketing after closure unless you have separately consented.
I may maintain records of the closure determination, the reason code, and communication with you. This assists me show the closure was managed correctly. You may make a subject access request or request erasure where the law permits. But I cannot delete data I am required to keep by a statutory retention obligation.
Reactivating and Post-Close Restrictions
A closed account is not automatically reopened. If you reconsider after a voluntary closure and desire to return to Spinjoys Casino, you must submit a new reopening request. I may examine the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.
After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not attempt to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.